Privacy Policy for Clear AI

Effective Date: September 9, 2024

Introduction

Clear AI Pty Ltd ("Clear AI", "we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website www.clearai.com.au or interact with our services.We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act"). This Privacy Policy is designed to comply with the Privacy Act and explains how we handle your personal information.

Personal Information We Collect

We may collect the following types of personal information:

  • Name, email address, phone number, and other contact details

  • Company name and job title

  • Payment and billing information

  • Information you provide when using our services or contacting our support team

  • Usage data and analytics relating to your interactions with our website and services

  • Any other information you choose to provide to us

How We Collect Personal Information

We collect personal information in the following ways:

  • When you register for an account or use our services

  • When you contact us via our website, email, phone, or social media

  • Through cookies and other tracking technologies on our website

  • From third parties, such as our business partners or service providers

How We Use Personal Information

We use your personal information for the following purposes:

  • To provide and improve our services

  • To communicate with you about our services

  • To process payments and manage your account

  • To send you marketing communications (with your consent)

  • To comply with our legal obligations

  • For internal analytics and research

Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees, contractors, and service providers

  • Payment processors and other third parties necessary to provide our services

  • Government agencies or regulators as required by law

  • Other parties with your consent

We do not sell or rent your personal information to third parties.

Cross-border Disclosure

We may disclose your personal information to recipients located outside Australia, including to cloud service providers and data hosting services. We take reasonable steps to ensure these overseas recipients handle your personal information in accordance with the APPs.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes using encryption, secure servers, and regular security assessments.

Access and Correction

You have the right to access and correct your personal information held by us. To request access or make corrections, please contact us using the details provided below.

Complaints

If you believe we have breached the APPs or have any concerns about our privacy practices, please contact us. We will investigate your complaint and respond within 30 days.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: hello@clearai.com.au

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